If you book an appointment and cancel the same day or even reschedule the day of the appointment, this will void the voucher, gift certificate/card or redeemed discount. No exceptions.
This time is set aside for you, and oftentimes we cannot fill an appointment on such short notice. We do understand that unexpected things may arise, but please plan accordingly.
If you call the day before your appointment before we close up for the day, you can reschedule or cancel the appointment. This gives us enough time to fill your appointment.
Please arrive roughly 5 minutes before the appointment time to fill out medical forms for your first visit. We kindly ask that you don’t arrive earlier than 5 minutes before the appointment because the doors will be locked; this is for safety and security reasons.
The medical form must be filled out before any service(s) can begin.
A 60 minute massage consists of the following:
• 5 minutes for paperwork/consultation/restroom; 50 minutes hands-on and 5 minutes to re-dress/restroom/post-consultation.
• If you are late, for any reason, this will cut into your session time. Oftentimes, appointments are scheduled back to back, so please arrive on time and plan accordingly.